Position Title: Help Desk Support Specialist

Reports to: Director of Programs

Work Schedule: Part-time

Approved by: Fuel OKC CEO

About Fuel OKC

Fuel OKC’s mission is to increase the number of quality schools serving residents of Oklahoma City.

Job Description

The Help Desk Support Specialist will assist users of our online charter school application website, Enroll OKC. This position is fully remote and ideal for individuals with strong communications skills, knowledge of Oklahoma City charter schools, and the ability to work flexible hours.

Key Responsibilities

• Provide prompt, courteous, and effective support to applicant families via email, chat, and by phone.

• Help families by giving them information on their choices of public schools in Oklahoma City.

• Maintain a professional and empathetic tone in all communications.

• Troubleshoot common user, website, or application issues and guide users through solutions.

• Document user/applicant inquiries, technical issues, and resolutions accurately in the support system.

• Escalate complex or unresolved issues to the technical team when needed.

Minimum Qualifications

• Strong preference for someone who is Spanish and English bilingual.

• Strong preference for Oklahoma applicants.

• Excellent written and verbal communication skills.

• Strong problem-solving and technical troubleshooting abilities.

• Ability to manage time effectively and work flexible hours.

• Reliable internet connection and quiet workspace for remote work.

• Previous experience in help desk support, customer service, or education is a plus.

Position Details:

• Type: Part-time (remote)

• Pay: $20/hour

• Schedule: Flexible; may vary based on applicant volume and project needs

• Duration: Short-term (November 2025 to February 2026)

Equal Opportunity Employer

To provide equal employment and advancement opportunities to all individuals, employment decisions at Fuel OKC will be based on merit, qualifications, and abilities. Fuel OKC does not discriminate in hiring, promotion, or any other aspect of your employment on the basis of race, color, religion, gender, age, national origin, physical or mental disability, marital status, sexual orientation, or any other characteristic protected by law.

Deadline to Apply:

Friday, November 7th - 5:00 PM CT